Language / اللغة:Englishالعربية

LOCAL IT SUPPORT • WATERLOO REGION & SURROUNDING COMMUNITIES

Complete IT solutions for businesses, nonprofits and community organizations.

Magnum IT Services provides responsive onsite and remote support, managed IT, cybersecurity, Microsoft 365, business communications, networking, structured cabling, technology sourcing, website design and access to hosting solutions through trusted partners.

✓ Local & responsive✓ Onsite & remote✓ Nonprofit IT specialists✓ Volume-based support pricing✓ Service in English & Arabic
LOCALLY BASEDWaterloo, Ontario
PRIMARY AREAWaterloo • Kitchener • Cambridge
REMOTE SUPPORTAvailable throughout Ontario

FULL-SERVICE TECHNOLOGY SUPPORT

Technology services under one roof.

We support the devices, users, cloud services, security, communications, networks and web presence your organization relies on.

🖥️

IT Support & Managed Services

Day-to-day technical support and proactive device management.

  • Remote and onsite technical support
  • RMM monitoring and device management
  • Windows support, maintenance and troubleshooting
  • Patch management and software deployment
  • User onboarding and workstation setup
  • Preventive maintenance and technology consulting
🛡️

Cybersecurity & Endpoint Protection

Layered protection for computers, accounts, email and business data.

  • Endpoint antivirus and threat protection
  • Bitdefender GravityZone and Avast Business solutions
  • Microsoft Defender and security configuration
  • MFA, identity and account security
  • Security reviews and remediation
  • Backup and recovery planning
☁️

Microsoft 365 & Cloud

Licensing, deployment, migration, administration and support.

  • Microsoft 365 and Exchange Online
  • Teams, SharePoint and OneDrive
  • Microsoft Entra ID and identity management
  • Mailbox and collaboration configuration
  • Licensing guidance and administration
  • Nonprofit cloud licensing guidance
📡

Networking, Wi-Fi & Firewalls

Reliable, secure connectivity designed around your workplace.

  • Network design and troubleshooting
  • Managed switches, gateways and routers
  • Firewalls and secure remote access
  • Business Wi-Fi and access points
  • VLANs, guest networks and segmentation
  • Network documentation and optimization
🔌

Structured Cabling & Infrastructure

Clean, documented physical network installations.

  • Cat5e, Cat6 and Cat6A cabling
  • Network outlets and patch panels
  • Rack organization and cable management
  • Testing, tracing and labeling
  • Equipment installation and cleanup
  • Network maps and documentation
☎️

Teams Phone & Business Calling

Modern business communications integrated with Microsoft 365.

  • Microsoft Teams Phone setup
  • Calling plans and number configuration
  • Auto attendants and call queues
  • User and device configuration
  • Number migration and calling design
  • Ongoing administration and troubleshooting
🌐

Website Design, Development & Support

Professional website labour delivered by Magnum IT Services, from a new site to ongoing changes and troubleshooting.

  • New static and dynamic website design
  • Website redesigns and legacy-site cleanup
  • Content, page, image, menu and form changes
  • HTML, CSS, JavaScript, PHP and database troubleshooting
  • Website migration, deployment, DNS and SSL configuration
  • Hosting and related products available through trusted partners
💼

Technology Sourcing & Solutions

Practical help selecting and obtaining the right technology.

  • Laptops, desktops and servers
  • Network equipment and peripherals
  • Software and cloud licensing available through trusted partners
  • Security and managed-service products available through trusted partners
  • Product research and comparison
  • Installation, configuration and deployment by Magnum IT Services

TRANSPARENT VOLUME-BASED SUPPORT PRICING

The more weekly IT support you use, the lower your labour rate.

Your support tier is determined by the actual billable IT labour used during each week. There is no need to choose a tier in advance.

LOW VOLUME

Occasional Support

$95/hour

Less than 5 billable hours per week

  • Onsite and remote IT labour
  • RMM available at $5/device/week
  • Bitdefender available at $2.50/device/week
  • Additional technology solutions available as required
Request Support

HIGH VOLUME

Ongoing IT Support

$65/hour

15 or more billable hours per week

  • Onsite and remote IT labour
  • Eligible RMM service included
  • Eligible Bitdefender protection included
  • Designed for organizations with ongoing IT requirements
Discuss Your Needs
How weekly pricing works: The hourly labour rate is based on the total billable IT support hours used in that week. Product purchases, licensing, subscriptions, hosting, third-party services, project materials and other non-labour costs are separate and may be supplied and invoiced by trusted partner providers unless specifically quoted or included. Eligibility and coverage for managed/security benefits may depend on the devices and services being supported.
Billing increments: Remote technical services are billed in 15-minute increments, rounded up to the next 15 minutes. On-site technical services are billed in 30-minute increments, rounded up to the next 30 minutes. The applicable hourly rate is based on the client’s total billable support volume for that week.

All prices are in Canadian dollars (CAD) and exclude 13% HST, which will be added where applicable.

WEBSITE DESIGN & DEVELOPMENT

Competitive website design with clear starting prices.

Website design and development are Magnum IT Services labour services. Packages cover the agreed initial project scope; future changes and ongoing website work are billed separately.

STARTER

1-Page Website

$199 starting

A focused single-page business presence

  • Responsive design
  • Business/service information
  • Contact and call-to-action section
  • Launch and basic configuration

STATIC BUSINESS PLUS

Up to 10 Pages

$599 starting

More room for services and organizational content

  • Up to 10 agreed pages
  • Responsive design
  • Forms, navigation and content layout
  • Deployment and launch

DYNAMIC

Database Website

$799 starting

For database-driven or frequently managed content

  • Dynamic functionality
  • Database/CMS requirements as quoted
  • Responsive design
  • Deployment and configuration

ADVANCED

Custom Dynamic Website

$1,299 starting

For advanced functionality and custom requirements

  • Custom workflows or integrations
  • Advanced forms or database features
  • Project scope quoted before work begins
  • Deployment and configuration

ONGOING WORK

Editing & Website Support

$95/hour from

Volume rates apply to billable labour

  • Content and page changes
  • Design/layout modifications
  • Programming and database work
  • Non-hosting troubleshooting and maintenance
See Volume Rates
Hosting and related products: Web hosting, domains, licences, subscriptions and similar products can be arranged through trusted partner providers and are billed separately from Magnum IT Services labour. Current partner hosting options start at $7.99/month or $79/year for static hosting, $12.99/month or $129/year for dynamic/PHP hosting, and $24.99/month or $249/year for Business Hosting Plus. Hosting-platform technical issues attributable to the hosting service are supported under the applicable hosting arrangement; website edits, content changes, redesign, programming, database work and other non-hosting labour are billable Magnum IT Services services.
Partner administrative & procurement fee: For Low Volume clients, a partner may apply a $35 administrative and procurement fee per standalone invoice/order for products such as Microsoft licences, subscriptions, web hosting and similar items when no related billable technical service is included. The fee is waived when the same order includes related billable technical services. This is a partner product/procurement charge and is not a Magnum IT Services labour fee.

All prices are in Canadian dollars (CAD) and exclude 13% HST, which will be added where applicable.

WEB HOSTING THROUGH OUR TRUSTED PARTNER

Need hosting for your website? We can arrange it.

Magnum IT Services provides the website design, development, editing and technical labour. Web hosting, domains and related hosting products are supplied and billed separately through our trusted partner provider.

$7.99/moor $79/yearStatic Website Hosting
$12.99/moor $129/yearDynamic / PHP Hosting
$24.99/moor $249/yearBusiness Hosting Plus

What hosting support covers: Technical issues attributable to the hosting platform are handled under the applicable hosting arrangement. Website edits, content changes, redesign, programming, database work and other non-hosting labour are billable Magnum IT Services services. For Low Volume clients, the partner may apply a $35 administrative and procurement fee per standalone invoice/order for hosting, licences, subscriptions or similar products when no related billable technical service is included. The fee is waived when related billable technical services are included.

Ask About Hosting

All prices are in Canadian dollars (CAD) and exclude 13% HST, which will be added where applicable.

NONPROFIT IT SPECIALISTS

Technology expertise with nonprofit realities in mind.

Nonprofits and community organizations need reliable technology while making careful use of their budgets. Magnum IT Services brings practical experience with nonprofit licensing, Microsoft 365, collaboration, communications, security, networks and day-to-day support.

Nonprofits use the same transparent volume-based support pricing shown above while benefiting from our experience identifying appropriate nonprofit technology programs and cost-conscious solutions.

Discuss Your Nonprofit IT Needs

We can help with

  • Microsoft nonprofit licensing and Microsoft 365
  • Google for Nonprofits technology guidance
  • Teams Phone and organizational communications
  • Managed devices, RMM and endpoint protection
  • Cybersecurity and account protection
  • Networks, Wi-Fi, switches, gateways and firewalls
  • Technology planning, sourcing and deployment
  • Website design plus partner-provided hosting, domains and email solutions

MICROSOFT TEAMS PHONE

Bring business calling into Microsoft Teams.

We can plan, configure and support Teams Phone environments, including users, calling plans, numbers, auto attendants and call queues.

Ask About Teams Phone
✓ Teams Phone licensing✓ Calling plans✓ Auto attendants✓ Call queues✓ Number configuration✓ User setup✓ Migration assistance✓ Ongoing support

LOCAL ONSITE & REMOTE SUPPORT

Serving Waterloo Region and nearby communities.

Magnum IT Services provides onsite service across Waterloo Region and surrounding communities, with remote support available throughout Ontario.

PRIMARY SERVICE AREA

Waterloo Region

WaterlooKitchenerCambridge
SURROUNDING COMMUNITIES

Nearby Local Service

ElmiraSt. JacobsBreslauBadenNew HamburgAyrWellesley
EXTENDED SERVICE AREA

Broader Region

GuelphWoodstockStratfordFergusEloraParis
Magnum IT Services logo

ABOUT MAGNUM IT SERVICES

Practical IT support without unnecessary complexity.

We help organizations solve everyday technology problems, plan improvements and keep their systems secure and dependable. Our approach combines responsive support with practical recommendations based on the organization's actual needs.

Local serviceOnsite support throughout Waterloo Region and surrounding communities.
Responsive assistanceRemote and onsite help for users, devices and infrastructure.
Broad expertiseSupport, security, cloud, phones, networking and website services, with hosting/products available through trusted partners.
Clear recommendationsSolutions designed around requirements and budget.

CONTACT OUR SUPPORT TEAM

Tell us how we can help.

The contact form is the primary way to reach Magnum IT Services. Complete the form and it will be sent to support@magnumitservices.ca. For a quick message, you can also contact us on WhatsApp Business.

Message Us on WhatsApp

Your message will be sent to support@magnumitservices.ca.